Terms and Conditions

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern the courier and delivery services provided by Geeroo (“we”, “us”, or “our”) to the customer (“you” or “the Client”). By booking a delivery, requesting a quote, or engaging our courier services, you agree to be legally bound by these Terms.

2. Quotations & Bookings

• Quotations are provided based on the specific consignment details (weight, dimensions, pickup/drop-off postcodes, vehicle type, and requested timing).
• A booking is deemed confirmed once agreed in writing (via email, booking portal, or WhatsApp) and accepted by Geeroo operations.
• Any changes to consignment weight, volume, or address locations after confirmation may result in revised pricing or vehicle reallocation.

3. Collection & Direct Delivery Protocol

Geeroo provides dedicated same-day direct courier services with direct transit from point A to point B:

• We aim for collection within 30–60 minutes in designated coverage areas, subject to vehicle availability and traffic conditions.
• Consignments travel directly in a dedicated vehicle without intermediate hub transfers, sorting, or co-loading unless specifically booked otherwise.
• A maximum loading and unloading waiting time of 15 minutes is included per stop. Additional waiting time will be chargeable at our standard waiting rate.

4. Packaging & Client Obligations

The Client is responsible for ensuring that all goods are securely packaged and properly labeled to withstand normal road transit conditions. Fragile, temperature-sensitive, or hazardous items must be clearly declared and documented prior to driver dispatch.

5. Prohibited & Restricted Goods

Unless explicitly agreed in advance in writing under specialized terms, we do not transport:

• Illegal substances, narcotics, and firearms or explosives.
• Dangerous goods (ADR) without prior compliance documentation.
• Unsecured cash, bullion, or loose high-value jewelry.
• Living animals.

6. Pricing & Payment Terms

All prices are quoted in GBP (£) and are exclusive of VAT where applicable. Non-account customers must settle invoices prior to dispatch or upon delivery as agreed. Approved business account holders are subject to standard payment terms stated on invoices (typically 14 to 30 days).

7. Cancellations & Re-attempts

If a booking is cancelled after a driver has already been dispatched or arrived at the collection address, a call-out charge or cancellation fee commensurate with driver mileage and time will apply. In the event of a failed delivery due to incorrect address information or an unavailable recipient, redelivery or return charges will apply.

8. Transit Insurance & Liability

• Geeroo maintains comprehensive Goods in Transit insurance covering accidental damage or loss in accordance with standard RHA / courier industry carriage limits.
• We shall not be liable for indirect, consequential, or economic loss, including loss of profit or goodwill.
• Geeroo is not liable for delays caused by circumstances beyond reasonable control, including extreme weather events, road closures, accidents, or force majeure events.

9. Governing Law & Jurisdiction

These Terms and Conditions and any dispute or claim arising out of them shall be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction.